As designers, we provide a customer service, and if our customers aren't entirely happy with what we do for them then we've failed in what we do. These are the facts that we always keep in mind when we start every new project in order to make sure we always deliver complete customer satisfaction.
We get a clear project brief from you
We fulfil your brief to your satisfaction
When you're 100% happy, so are we!
Generally, web and print designers don't have the best reputation for always focusing on providing the best possible service for their customers. Customer involvement in the creative process can sometimes be seen by some designers to be unwelcome interference that stops them doing their job properly - this can create tension between designer and customer.
We avoid this situation by encouraging our customers to get as involved with the process of designing and creating their new website or logo or business brochure as they feel comfortable with, giving them greater ownership of their project and helping them to feel more satisfied with the end-product as a result.
Some customers come to us with very clear idea about what they want, while others prefer us to do all the thinking and hard creative work for them - we're more than happy to accommodate either approach!
Before any project begins, we sit down with our customers to get a clear idea what our customers' goals and expectations are, involve them in every step of the process as it develops, and keep working until they are completely happy with the final results.
Our customer testimonials vouch for the success of our approach, and the fact that many of our customers have been coming to us for many years proves that we must be doing something right!
Moonhound are genuinely one of the most reliable suppliers we have ever worked with throughout our ten years of business. Not only have they created web and traditional print design for us on our own campaigns, but we have felt confident to recommend them to clients for their design work also. Many of these clients have gone on to work with Moonhound independently of Vibe. We hope to work with them for many years to come.Paula Abbandonato, Director, Miss Universe GB & Vibe PR