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Website Technical Support Warranties

You need your website to be working properly 100% of the time. So for complete peace of mind, why not consider taking out one of our technical support warranties for your new or existing website?

Website bugs and crashes can be a major, unplanned for headache for website owners whose businesses rely on their websites being live and functioning perfectly 100% of the time.

So to take the stress out of it, and at our customers' request, we've started offering optional annually renewable support warranties to provide prioritised assistance in the event of unforeseen bugs and malfunctions with our websites. With any website that we've built, our customers can purchase a 12 month warranty that guarantees them priority response in the event of any bugs or other functional issues with their site, as well as guidance and advice on how to get the best out of the site's functionality.

And because we feel that charging a flat fee for all support warranties is unfair, we charge less for smaller sites. The standard charge for a Moonhound website support warranty is 10% of the initial project fee. And if the site is hosted by us, we offer a further 50% discount on the cost of the warranty, so just 5% of the initial project fee!

Please note that Moonhound support warranties are only available for websites that we have built. We're happy to help out with problems on other sites, but we charge an hourly rate of £55 for this. Contact us today to talk about taking out a support warranty for your website.

A Moonhound website support warranty covers you for:

  • Assistance on how to use and get the best out of your website
  • Incompatibilities with latest server software and browsers
  • Errors caused by changes to 3rd party components e.g. Paypal, Facebook etc
  • Errors resulting from website being used in an unforeseen way
  • Prioritised response

The warranty does not cover you for:

  • Development of new functionality
  • Design changes
  • Search Engine Optimisation
  • Accidental damage e.g. if you accidentally delete something
  • Deliberate damage
  • Changes made by third party developers to your site
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